THE IMPACT METHODOLOGY
How does the IMPACT Methodology drive successful strategy and performance improvement?

The pace is accelerated.
In order to be successful, the pace of change must be rapid. People who are driving the change, as well as people being impacted by it, must see tangible results quickly. This helps maintain a high level of emotional commitment.

The methodology is proven.
Implementing a new strategy is not the time for experimentation. A proven methodology removes the guesswork from the process. A time-tested methodology in which all parties have confidence provides a framework for successful strategy development and deployment.  

The strategies yield significant benefits.
Strategy that produces measurable benefits has the greatest chance for success. People work harder to overcome barriers to change when they see their efforts result in tangible benefits.  

The focus is on the customer.
All significant changes in strategy are made with the customer’s interests in mind. After all, the customers are paying for the change, so they should receive the greatest possible return for their investment.

The performance improvement is driven by the knowledge-workers.
Change authored by and driven from the top down is seldom successful. However, when leadership authorizes a team of knowledge workers to drive strategically critical change that is focused on the "vital few" high-leverage improvement opportunities, the results are impressive.